Customer Portal Payments
Makse Group
Transform how small and midsize businesses manage customer payments with automated, self-service solutions.
My Role
Product Manager
- Owning and managing the development lifecycle for the technical solutions practice
- Managing the Product Team owning the delivery of Built On Workday applications
- Collaborating with consultants on design documentation, unit testing, and build reviews
- Mocking up Workday Extend applications using Figma
- Managing client projects for Workday Extend and Workday Adaptive Planning
- Owning and managing the strategic roadmap for new solutions developed in house
Technologies Used
Gallery
Project Details
Problem & Context
Small and midsize businesses struggled with managing customer payments, requiring custom development and manual intervention. The lack of integration between payment processing and financial systems created operational complexity, delayed cash flow, and reduced customer satisfaction.
My Contributions
As Product Manager, I owned and managed the development lifecycle for the technical solutions practice at Makse Group. I managed the Product Team responsible for delivering Built On Workday applications, including Customer Portal Payments. I collaborated with consultants on design documentation, unit testing, and build reviews. I created mockups for Workday Extend applications using Figma and managed client projects for Workday Extend and Workday Adaptive Planning. I also owned and managed the strategic roadmap for new solutions developed in-house.
Impact & Results
Customer Portal Payments transformed how small and midsize businesses manage customer payments by leveraging Workday's out-of-the-box Customer Portal and integrating seamlessly with Stripe. The app eliminates the need for custom development, providing a fully automated, self-service payments experience with zero manual intervention. Businesses can now gain visibility and control invoice payments, manage transactions, and automate reconciliation directly within Workday Financials, reducing operational complexity, accelerating cash flow, and elevating customer satisfaction.
Challenges & Solutions
The primary challenge was creating a seamless integration between Workday's Customer Portal and Stripe while maintaining the security and scalability of Workday technology. We had to balance the needs of small and midsize businesses with Workday's enterprise-grade platform requirements. Managing the product team and coordinating with consultants required strong project management and communication skills. Additionally, designing Workday Extend applications in Figma and translating those designs into functional solutions required deep understanding of both the Workday platform and user experience design principles.